Your appointments are very important to Glacier Med Spa. They are reserved especially for you, which is why we have put these policies in place:
STRICT AND ENFORCED 24 HOUR CANCELLATION/RESCHEDULING POLICY
A credit card is required for all clients at the time of booking. This is only taken to enforce the following policies and will not be charged unless the following policy should be enforced. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Our appointments are confirmed 24 and 48 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. Since the services are reserved for you personally, a cancellation fee will apply:
- Less than 24 hour notice for injections/threads will result in a $50 charge. A "no call, no show" for injections/threads will result in a $75 charge.
- Less than 24 hour noce for all other services that are not injections/threads will result in a $50 charge or 10% of the cost of services booked, whichever is greater. A "no call, no show" for all other services that are not injections/threads will result in a $75 charge or 10% of the cost of services booked, whichever is greater.
- Appointments made within the 24 hour period and need to cancel, must cancel within 4 hours of appointment time or will result in a charge as outlined above. Appointments made within the 24 hour period that result in a “no call, no show” will result in a charge as outlined above.
APPOINTMENTS
We ask that you arrive 5-10 minutes before your appointment if you have not been seen in the last year, are doing a new service or are a new client to complete paperwork. If you're going to be more than 10 minutes late to your scheduled appointment time, please call so we can reschedule the appointment; if this occurs it does fall under our ‘Strict and Enforced 24 hour Cancellation/Rescheduling Policy’.
CONSULTATIONS
We require a $100 non-refundable deposit for consultations with Dr. Gulley which will go towards the service you receive. All other consultations are complementary. Less than 24 hour notice cancellation for consultations will result in a $50 charge. A "no call, no show" for consultations will result in a $75 charge.
CONFIRMATIONS
As a courtesy, you will receive an EMAIL, TEXT OR CALL to confirm your appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
REFUNDS & RETURNS
Products that have not been opened can be returned within 7 days of purchase. Services and packages are non-refundable.
CHILDREN
For the safety of your child and the benefit of other clients and employees we ask that you don’t bring children into the spa. This provides a safe and relaxing environment for everyone.
DISCLOSURE OF MEDICAL HISTORY/PREGNANCY OR MEDICAL CONDITIONS
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. I agree that I will disclose a full and accurate personal medical history, including any and all information regarding medical conditions and my use of medications, drugs, herbs, vitamins or other supplements of any kind. I understand that failure to do so may affect my treatment outcome and increase the likelihood or severity of complications.
CONFIDENTIALITY
I understand that no information regarding services performed shall be released without my express consent. I understand that, in addition to authorized clinic personnel, the clinic's medical director and consulting providers shall have full access to my treatment records.
I understand that appropriate medical review may be conducted to further the safety and efficacy of my practitioner’s services. I understand my practitioner may also provide limited patient information, that does not include your name or contact information, to various third-party vendors to provide database development and maintenance services, referral services or marketing research services.
I understand that photographs may be taken to document treatment results, but they will not be released or used otherwise without my specific written consent. My practitioner will maintain file copies of all records for a minimum of three years.
SKIN CARE PRODUCTS
I understand that some of the skin care products offered by my practitioner are professional strength and formulated to aggressively treat problem skin. I agree that I will use any skin care products obtained from the clinic in accordance with the instructions and directions provided to me by the clinic staff and only after becoming acquainted with the product and its recommended use. I realize that I may experience varying digress of discomfort, redness, burning, peeling, itching, dryness or other symptoms, especially in the early stages of use.
These symptoms should lessen and eventually subside as my skin tolerance develops. I understand that in unusual circumstances, use of these professional strength products could be harmful and even cause injury to the skin (infecon, discoloration, superficial scarring, etc.). I will discontinue use and notify my practitioner if any unusual or concerning irritation occurs.
I will not use any of these professional strength products if I am nursing, pregnant or trying to become pregnant. I understand that long-term use is necessary to achieve and retain the desired benefits.
CONTINUED CONSENT
I understand that my practitioner’s services generally consist of a series of treatments to achieve maximum benefit, and this consent shall apply to all services rendered to me by my practitioner, including ongoing or intermittent treatments.
